Return Policy
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Warranty and Returns
All products sold by Jetski.Army are covered by a one-year warranty, ensuring quality and customer satisfaction. If you encounter any issues with our products, we encourage you to contact us immediately so that we can assess the situation and attempt to resolve it.
Eligibility for Warranty Claim
- Usage Within Parameters: The product must have been used within the parameters specified by Jetski.Army. This includes adhering to any operational guidelines and ensuring that any protective sleeves are intact and wiring is done correctly.
- Proof of Purchase: A valid proof of purchase is required to verify that the claim is within the warranty period.
- Product Condition: The product must not show signs of improper use, accidental damage, or modification.
Process for Returns and Replacements
- Contact Us: Reach out to our customer service team with a detailed description of the issue. It's helpful to include photos or videos if applicable.
- Assessment: Our team will evaluate your claim to determine if the issue can be resolved remotely or if a replacement is necessary.
- Return the Product: If a replacement is approved, you will need to return the original product to Jetski.Army. Instructions and a shipping label will be provided.
- Replacement: Once we receive the returned product and confirm its condition, a replacement will be sent out at no additional cost to you.
Additional Information
- We reserve the right to deny any warranty claim if the product does not meet the eligibility criteria or if the failure is due to misuse beyond the acceptable parameters.
- This warranty applies only to purchases made directly from Jetski.Army or our authorized dealers.
For any further questions about our refund policy or warranty, please contact our support team. We're here to ensure that your experience with our products is exceptional.